Outcome Health’s Commitment to Operational Excellence
Outcome Health is deeply committed to customer success. We know that it is only together with our customers that we can achieve our mission: activating better health outcomes for every person in the world. To help our customers succeed, we are constantly investing in people, processes and technology as we strive to set an ever higher standard of operational excellence for ourselves and for our rapidly growing industry.
For us, operational excellence means:
Putting our customers first
Customer success is our number one priority. We are expanding our customer success organization and have enhanced our campaign monitoring and reporting programs because our clients’ trust is essential to us, and we work to earn that trust every day. We strive to overdeliver on customer service because we have seen the results: with effective health information at the point-of-care, patients, providers and caregivers can make the best health decision possible every time.
Leading the industry in transparency, accuracy and reporting
As the largest platform in the point-of-care industry, we are leading the way in defining robust standards for verification, validation and reporting, including the development of a comprehensive campaign-level auditing framework. We recently received the point-of-care industry’s first independent certification of our platform in accordance with the BPA Worldwide rules for audience qualification and IAB (Interactive Advertising Bureau) guidelines for impression measurement from BPA’s iCompli division. Effective September 2017, we are making third-party, campaign-level auditing available for every campaign on our network.
Expanding our network & validating our results
We are helping our customers succeed while connecting patients with life-saving and life-enhancing health information thanks to our network of over 240,000 healthcare professionals. We have engaged with two leading third-party media auditors – Nielsen and BPA Worldwide – to validate our network reach and audience profiling and will share their findings when they are complete.
Investing in our future
Our investments in technology and talent are giving customers even greater transparency, predictability and accuracy for their point-of-care investment. As we grow, we will continue to put the management structures and operational processes in place that provide our clients with the customer service and quality results they deserve.
Pioneering point-of-care advancements with our customers
We commit to having the courage to tackle the unsolved challenges of the point-of-care industry, recognizing that we may not have all the answers ourselves but confident that, together with our customer and our industry partners, we will activate good and meaningfully effect better health outcomes for patients around the world.